©2024 Threads, Inc.
©2024 Threads, Inc.
Threads for Customer Experience
Threads for Customer Experience
Better experiences for all,
both internal and external
Better experiences for all,
both internal and external
Better experiences for all,
both internal and external
Better experiences for all,
both internal and external
All customer requests are in one place
All customer requests are in one place
All customer requests are in one place
Providing customers with multiple avenues to reach you is crucial, but keeping track of every medium can be painful. With Threads, you can integrate your help desk(s), live chat software, and more. Never lose a conversation again.
Providing customers with multiple avenues to reach you is crucial, but keeping track of every medium can be painful. With Threads, you can integrate your help desk(s), live chat software, and more. Never lose a conversation again.
Providing customers with multiple avenues to reach you is crucial, but keeping track of every medium can be painful. With Threads, you can integrate your help desk(s), live chat software, and more. Never lose a conversation again.
Better team alignment = happier customers
Better team alignment = happier customers
When using Threads for presentations, discussions, and decisions, creatives can spend less time in meetings — leaving more time to do the things they do best.
When using Threads for presentations, discussions, and decisions, creatives can spend less time in meetings — leaving more time to do the things they do best.
When using Threads for presentations, discussions, and decisions, creatives can spend less time in meetings — leaving more time to do the things they do best.
When using Threads for presentations, discussions, and decisions, creatives can spend less time in meetings — leaving more time to do the things they do best.
Cross-collaboration made easy
Cross-collaboration made easy
With customer requests automatically piped into Threads, you can bring in necessary stakeholders with a simple @ mention. Keeping the discussion in one place with full visibility means you can spend more time with customers and less time herding cats.
With customer requests automatically piped into Threads, you can bring in necessary stakeholders with a simple @ mention. Keeping the discussion in one place with full visibility means you can spend more time with customers and less time herding cats.
With customer requests automatically piped into Threads, you can bring in necessary stakeholders with a simple @ mention. Keeping the discussion in one place with full visibility means you can spend more time with customers and less time herding cats.
With customer requests automatically piped into Threads, you can bring in necessary stakeholders with a simple @ mention. Keeping the discussion in one place with full visibility means you can spend more time with customers and less time herding cats.
Create tasks the moment a report is received
Create tasks the moment a report is received
No more complicated workflows to get a bug fix or task in the hands of the engineering team. With Threads, you can create a task from a customer request in one click via project management integrations.
No more complicated workflows to get a bug fix or task in the hands of the engineering team. With Threads, you can create a task from a customer request in one click via project management integrations.
No more complicated workflows to get a bug fix or task in the hands of the engineering team. With Threads, you can create a task from a customer request in one click via project management integrations.
No more complicated workflows to get a bug fix or task in the hands of the engineering team. With Threads, you can create a task from a customer request in one click via project management integrations.
Share customer love & milestones
Share customer love & milestones
Pipe in important customer data/milestones to a chat or channel using the Threads custom write API for a quick dopamine hit.
Giving these moments visibility to your entire company keeps customers at the top of everyone’s mind so you can keep doing what you do best: providing a world class experience.
Pipe in important customer data/milestones to a chat or channel using the Threads custom write API for a quick dopamine hit.
Giving these moments visibility to your entire company keeps customers at the top of everyone’s mind so you can keep doing what you do best: providing a world class experience.
Pipe in important customer data/milestones to a chat or channel using the Threads custom write API for a quick dopamine hit.
Giving these moments visibility to your entire company keeps customers at the top of everyone’s mind so you can keep doing what you do best: providing a world class experience.
Pipe in important customer data/milestones to a chat or channel using the Threads custom write API for a quick dopamine hit.
Giving these moments visibility to your entire company keeps customers at the top of everyone’s mind so you can keep doing what you do best: providing a world class experience.
Powerful features for every team
Powerful features for every team
Powerful features for every team
Engineers
Engineers
Engineers
Create your own stack-overflow, automate alerts and reports, and firefight all with one click.
As an engineer using Threads, you'll have more time to do what you do best.
Create your own stack-overflow, automate alerts and reports, and firefight all with one click.
As an engineer using Threads, you'll have more time to do what you do best.
Read More
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Designers
Designers
Designers
Designers
As a Designer on Threads, easily share proposals, ask for feedback, and discuss different design ideas all within a thread.
Try our Figma plug-in today.
As a Designer on Threads, easily share proposals, ask for feedback, and discuss different design ideas all within a thread.
Try our Figma plug-in today.
Read More
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Product Managers
Product Managers
Product Managers
Product Managers
Double the decisions you facilitate.
As a PM using Threads, automate task communication, get a birds-eye view of decisions across proposals, and more.
Double the decisions you facilitate.
As a PM using Threads, automate task communication, get a birds-eye view of decisions across proposals, and more.
Read More
Read More
Make the switch to Threads
Contact Sales
Make the switch to Threads
Contact Sales
Make the switch to Threads
Contact Sales
Make the switch to Threads
Contact Sales